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Front Desk Customer Service Representative Job - Bilingual: English & Spanish

Tasks and Responsibilities

  • Deal directly with customers either by telephone, electronically or face to face

  • Respond promptly to customer inquiries

  • Handle and resolve customer complaints

  • Obtain and evaluate all relevant information to handle product and service inquiries

  • Provide pricing and delivery information

  • Perform customer verifications

  • Set up new customer accounts

  • Process orders, forms, applications and requests

  • Organize workflow to meet customer timeframes

  • Direct requests and unresolved issues to the designated resource

  • Manage customers' accounts

  • Keep records of customer interactions and transactions

  • Record details of inquiries, comments and complaints

  • Record details of actions taken

  • Prepare and distribute customer activity reports

  • Maintain customer databases

  • Manage administration

  • Communicate and coordinate with internal departments

  • Follow up on customer interactions

  • Provide feedback on the efficiency of the customer service process

Education & Experience

  • High school diploma, general education degree or equivalent

  • Knowledge of customer service principles and practices

  • Knowledge of relevant computer applications

  • Ability to type

  • Knowledge of administrative procedures

  • Numeric, oral and written language applications

  • Product knowledge

Key Competencies

  • Interpersonal skills

  • Communication skills - verbal and written

  • Listening skills

  • Problem analysis and problem-solving

  • Attention to detail and accuracy

  • Data collection and ordering

  • Customer service orientation

  • Adaptability

  • Initiative

  • Stress tolerance

You may send your resume to our email address (sales@pureaqua.com) with the job title in the email subject or you may fill in the following application and copy & past your resume into details field: